Citizen Charter

HOW TO AVAIL OF THE SERVICE

STEPS/PROCESS TO BE UNDERTAKEN BY		DURATION	REQUIREMENT	FEES	PERSON RESPONSIBLE	LOCATION
Client	Provider
AUTOMATED TRANSACTION (CIRCULATION)
A. REGISTRATION
Present library card	Check the library card and verify if the researcher is a bonafide student Library card is scanned for record purposes	5 sec 5 sec	Library Card Library Card		Library Personnel	Circulation Counter
B. ACCESS TO LIBRARY RESOURCES
Proceed to the computer terminals and search for the title, author, subject or keyword Get the call number and title of the book. Proceed to the shelves (Open Shelves system) Ask assistance from the available library personnel for the material/s needed or other reference queries	Get the book from the shelves Library personnel provide the needed material/s; answers reference queries	24 sec 30 sec/record 1-2 min 1 min			Library Personnel	Library
	END OF TRANSACTION
C. LOANING OF LIBRARY RESOURCES
Proceed to the circulation counter Checks out the book using barcode scanner	Receive book card, check the details of borrowed materials, attached the book card to the library card for retrieval purposes	5 sec	Library Card		Library Personnel	Circulation Counter
	END OF TRANSACTION
D. RETURNING OF LOANED OUT RESOURCES
Check in the books using barcode scanner	Check the accession no of the book/s returned Check the due date. If overdue, fines are imposed. The user signs at the penalty logbook. Return the library card to the researcher/s	5 sec 5 sec 1 min 30 sec	Loaned Material/s	Php 8.00/day Php 1.00/hour	Library Personnel	Circulation Counter
	END OF TRANSACTION

STEPS/PROCESS TO BE UNDERTAKEN BY		DURATION	REQUIREMENT	FEES	PERSON RESPONSIBLE	LOCATION
Client	Provider
E. REFERRAL SERVICES
Log in/register personal data in the logbook for Referral request (Indicating the names and desired institution for visit) Present library card Referral letter issued.	Check the library card and verify if the researcher is a bonafide student Verify the details Print and issue referral letter	30 sec 5 sec 20 sec 1 min	Library Card		Library Personnel	Library
END OF TRANSACTION
F. ELECTRONIC RESOURCES CENTER SERVICES
Log in/register personal data in the logbook Present library card Proceed to computer units available Ask assistance from the library personnel in charge for access to online databases	Check the library card and verify if the researcher is a bonafide student Library card is scanned Researchers may start browsing the internet Library personnel assists the researchers for online database access	30 sec 5 sec 5 sec 1 hour 15 sec	Library Card		Library Personnel	Electronic Resource Center
	END OF TRANSACTION

AUTOMATED TRANSACTIONS (REGISTRATION)
STEPS/PROCESS TO BE UNDERTAKEN BY		DURATION	REQUIREMENT	FEES	PERSON RESPONSIBLE	LOCATION
Client	Provider
A. REGISTRATION TO LIBRARY USERS DATABASE
For new students, present a validated registration form and official receipt of tuition fees. For old students, present a validated registration form, official receipt of tuition fees and student ID.	Encode the following details of the student: Surname First name Gender Type of client College Program Address Contact number STARBOOKS ID Student Number For new students, print new library card. For old students, print and paste barcode (student number) of the student on his/her library card.	1-2 min	Registration form Official Receipt of Paid Tuition fees Student ID (for old students)		Library Personnel	Circulation Counter
B. REGISTRATION
Present library card	Check the library card and verify if the researcher is a bonafide student Library card is scanned for record purposes	5 sec 5 sec	Library Card Library Card		Library Personnel	Circulation Counter

AUTOMATED TRANSACTIONS (REGISTRATION)
STEPS/PROCESS TO BE UNDERTAKEN BY		DURATION	REQUIREMENT	FEES	PERSON RESPONSIBLE	LOCATION
Client	Provider
C. LIBRARY USE FOR VISITING RESEARCHERS
Present a valid ID For students, present student ID and referral letter issued by their school/college/university librarian	Check the valid ID and verify if the researcher is a holder of the presented ID. Verify the referral letter presented.	1-2 min	Valid ID For students, Student ID Referral Letter		Library Personnel	Circulation Counter

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